Client offers a full range of passenger handling services to international airports in Europe. 

Current Business Scenario:

Passenger Handling services companies offers a full range of passenger handling services to various national & international airports.

A passenger handling staff has to perform numerous tasks in a day, which includes effectively communicate to other agents, supervisors and managers, remotely assign task, at the same time work with perfect co-ordination, speed and flexibility all needs to handled effectively and smoothly for best services to passengers.

Most of the mundane task are still done manually and many services are still paper based or handled with spreadsheets which impacts overall operations and service quality to passengers.

Numerous agents of departments like Ticketing, Check-In, Arrival, Management and Operation have to work in co-ordination to give the best possible services to passengers and airlines which is not the case due lack of automation.

Project Requirements:

To enhance ability and efficiency of their ground staff (agents), client wanted a fully customized platform which will automate day-to-day mundane tasks and also help to effectively communicate, remotely assign task and agents shall be able to work with perfect co-ordination, speed and flexibility; which in turn ensures the smooth handling of passengers and improved customer services.